HubSpot Didn't Launch AI Agents. It Changed the Job Description of a CRM.
AIProduct StrategySaaS
Why AI products are suddenly priced and described as employees instead of features - and what that shift means for the systems we build on.
When a product is priced like a headcount rather than a seat, the buyer, the expectations, and the definition of failure all change with it.
- Framing AI as an employee resets what customers consider acceptable performance.
- Pricing is positioning: per-outcome billing implies accountability a feature never carried.
- The systems built on top of a CRM inherit whatever job description the CRM claims.
Open to Senior PM roles where the technical complexity is real and the end user actually matters.